Privacy policy

Privacy Policy
**Last Updated: 12 March 2025 **

At Mediflow AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and products. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, organization, and job title when you contact us or sign up for our services.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
• Technical Data: Device information, operating system, and cookies (see Section 5 for more details).
• Healthcare Data: If you use our patient monitoring or training solutions, we may collect anonymized health data to improve our services.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services, including AI-powered oxygen management, training, and patient monitoring.
• To communicate with you about updates, offers, and support.
• To analyze usage patterns and optimize our website and solutions.
• To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist us in delivering our services (e.g., cloud hosting, analytics).
• Partners: Healthcare organizations, NGOs, or government agencies collaborating with us to improve healthcare delivery.
• Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your experience on our website.
• Analyze traffic and usage patterns.
• Deliver personalized content and ads.

You can manage your cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [Insert Contact Email].

7. International Data Transfers

If you are accessing our services from outside [Insert Country], your data may be transferred to and processed in countries with different data protection laws. We ensure such transfers comply with applicable regulations.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@mediflowai.co.za
• This Privacy Policy is compliant with data protection regulations such as GDPR and CCPA. Let us know if you require any modifications or additional details.